Refund policy

Website Development

Website development projects usually coomprise two components: Web Design and Web Development. Web design includes the initial website mockup and layout design. Web development includes CMS/Blog implementation, e-commerce solution, and custom PHP/ASP/JSP coding.

You are entitled to get 100% refund of the upfront payment you made (if any) in the event of:

• You are not satisfied with initial design mockup.
• We didn't start your project at all or we're unable to start soon.
• We are unable to complete the project as per the project's specifications.
• You want to cancel the project within 24 hours of making payment.

No refund will be given if:

• You have already approved the design mockup. This condition will not apply if we are unable to complete the project as per the project's specifications.
• The project delays are caused by lack of communication from your end.

Hosting and Domain Registration

In case of service cancellation request submitted by the customer, a prorated refund will be issued if the account is eligible for a refund. Cancellations of accounts pre-paid on a yearly basis will only receive a prorated refund based on the monthly rate of the same hosting plan.